Workplace Violence Prevention
This course continually changes to address the ever-changing issues of violence and hostilities that state agencies/universities and employees face. Expanding on courses first offered in FY2000, this new course (first offered FY2007) addresses real issues course participants face and provides proven strategies to defuse a hostile situation in the earliest and safest stages. Participants of this course are better able to cope when violence and hostile attitudes rear their ugly heads.
This unique 6-hour course uses safe, controlled role-paying scenarios of potential hostile situations where participant can actually "feel" the stress of a situations. Participants quickly recognize causes of these feelings and learn valuable but simple and safe strategies to defuse the situations and de-escalate any tension while continuing to professionally offer the services and respect expected of a state agency or university.
This course provides considerations for the physical layout of work areas and proven processes that can naturally reduce the potential of hostilities. The course advances to provide procedures for individuals, coworkers, and entire workplaces to respond to a hostile situation. The safety of all individuals involved in a hostile situation is continually emphasized stressing that employees and agencies/universities exist to respectfully provide our clients a service.
By understanding what creates a hostile situation and recognizing how we can reduce these occurrences, employees can respond to these situations with confidence and professionalism.